The Little Farmers Loyalty Program – Little Farms

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Loyalty Program

Confused About Our Loyalty Programs?

 

FAQs:

Q.How many Loyalty Programs does Little Farms have?

ALittle Farms now has 3 Loyalty Programs: In-store, Online and VP Cafe.  Our In-store and Online Programs remain the same, however we have added our Valley Point Café Program recently for you to enjoy additional perks while dining with us.  The reason we have 3 separate programs is that our in-store, online and café operations have their own systems and we are unable, at present, to combine them into a single loyalty program.  We apologize for this inconvenience. 

 

Q. What are the differences between the 3 Loyalty Programs?

AOur In-Store, Online and Valley Point Café Loyalty Programs are completely separate programs.

 

In-store and Online Programs remain the same.  You will continue to earn 1 point for every dollar spent In-store and Online. And you will still be able to redeem them as you always have.  Your In-Store points can only be redeemed in any of our 4 stores, and your Online points are only valid for online purchases.

 

Café- for any purchases made in our Valley Point café you will earn points similar to our in-store & online programs, but points accumulated at the Valley Point Café can only be redeemed at the café.  This means your café points cannot be used in-store or online. You will earn 1 point for every dollar spent.  Please note: Only In-store members who have signed up by 31 December 2019 will automatically have their details uploaded in our Valley Point Café system.  If you have signed up after 31 December 2019 in-store, you will need to sign up for our Valley Point Café Loyalty Program in the café.

 

Q.How do I earn points in the Valley Point Cafe?

ASimply provide your mobile number upon checkout as you would do at the store.

 

Q.Can I redeem my In-Store or Online points at the Valley Point Café?

ANo, only points earned at Valley Point Café can be redeemed in the Valley Point café.

 

Q.Can I redeem my Valley Point Café points in the store or online?

ANo, Café points are only redeemable in the Valley Point Café.

 

Q.Can I combine my points from all three Loyalty Programs?

ANo, our Loyalty Programs are separate.

 

Q.What happens if my membership details are not reflected in Valley Point Café system?

APlease leave your contact details (Full Name, Mobile & Email) with our friendly staff and we will rectify this within 24 working hours.

 

Q.I am not a member at the Valley Point Café and wish to sign up. How do I do this?

AYou may sign up at the café and your membership will become effective within 48 working hours. Simply ask our friendly staff for assistance. Don’t forget to verify your account at: https://crm.epointsg.com/epoint_crm/members/login/LITTLEFARMS after signing up

 

Q.Will I earn points immediately upon sign up of any of your loyalty programs

A. No as it takes 48 working hours for your membership to become live, your first purchase will not count towards it.

 

Q.If I am currently an In-store loyalty member and/or Online loyalty member; will my membership details be automatically updated at the Café?

ACurrently only IN-STORE members who have signed up by 31 December 2019 will have their details automatically uploaded into our Valley Point Café Loyalty Program. Customers who have signed up after 31 December 2019 will need to sign up at our café.

 

For ONLINE members, your account will not be automatically uploaded into our Valley Point Café Loyalty Program.  Simply sign up at our Valley Point Café via iPad the next time you’re in our Café.

Q.I signed up for the Café Loyalty Program, how do I know if my membership is valid?

AFor customers who have already signed up at our Valley Point Cafe, simply visit to verify your membership at:

 

https://crm.epointsg.com/epoint_crm/members/login/LITTLEFARMS , click on “First Time Login and find your account. An email will be sent to your shortly for account verification.  Once your account is confirmed, you will be able to view your points, transaction details and amend your personal details.

 

Q.How do I know how many points do I have?

A.

In-Store: 

Simply provide your contact number to our friendly cashier to access your account.  Alternatively, your points are indicated on your receipt.

 

Online:

To access the loyalty program dashboard, click the "Loyalty Program" box at the left of your desktop browser or on the bottom of your mobile browser after logging in.

 

Valley Point Café:

  1. Simply provide your contact number to our friendly cashier to access your account
  2. Scan the QR code at the cashier and login in to view point balance, transaction history and loyalty point expiry
  3. Your points are also indicated on your receipt.
  4. Alternatively, you may also access your membership account via

 

https://cm.epointsg.com/epoint_crm/membership/login/LITTLEFARMS

 

           

 Q.Do my points expire?

AYes and No

 

In-Store points do not expire.

Online points do not expire. 

Café points expire 6 months from date of point issuance.

 

Q.Will I be able use my Café Loyalty Program points at any other Little Farms locations such as Holland Piazza Café?

ANo, the Café Loyalty Program is only applicable to our Valley Point Café.

 

Q.Will I be able to earn café points for café purchases at Holland Piazza, Guoco Tower or United Square Mall?

AYou won’t be able to earn café points at these other locations as café points can only be earned and used at our Valley Point Café. You will, however, still be able to earn points for those purchases in the in-store loyalty program.

 

Q.Do your other cafes locations offer a loyalty program?

AOur Cafe Loyalty Program is only available at our Valley Point Café.

 

Q.Why do you have 3 Loyalty Programs?

A. At this time our loyalty programs are separate due to systems limitations. We apologize for this inconvenience.  

 

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