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Product Substitution Policy & FAQ
In the event of non-availability of any items you order and if you have accepted to receive product substitution(s), we may offer a reasonable substitute. This may affect the price you pay.
What happens if something I've ordered has to be substituted?
Sometimes an item is unavailable for one of the following reasons:
- it is out of stock,
- fresh stock has not arrived yet,
- the expiry date is very near
- it does not meet our quality standards to be delivered to you
If it does happen, we'll choose something very similar to the original item, and will make our best to contact you to inform you about the change. We’re known for picking useful replacements.
The price you pay will be the price of the new item you receive, including any offers.
Will you contact me to inform me about the substituted products?
We will make our best to contact you to inform you about the change by calling you on the mobile number you have provided.
We start picking and packing early in the morning, so we may call you from 8am onwards.
Can I tell you I never want substitutions?
Of course. It is very simple, in your shopping cart, when you checkout, just leave the tick box unchecked by the option "I accept product substitution if an item is unavailable".
How do I reject substitutions?
Once you've accepted product substitution by ticking the box in your cart, you cannot reject any substitution, unless the product is defective.